The Active Offer of French Language Health Services: Why It Matters and How to Put It Into Practice

Professional Level

At the professional level, health professionals:

• Proactively welcome their Francophone clients in French;
• understand the needs of their Francophone clients;
• provide their Francophone clients with the necessary care or refer them to the resources able to provide such care;
• take on a leadership role by promoting active offer;
• ensure quality of care for and the safety of the people they serve.

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Source: Active Offer Of French-Language Health Services for Francophone and Acadian Minority Communities in Canada, Société Santé en français, 2017.