Module 4 – End of module – Evaluation-PE-EN Copy

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Question 1 of 10

1. Question
An organizational culture open to _____ and _____ allows bilingual staff to feel they are an integral part of the health care organization.
- staff, career
- staff, diversity
- bilingualism, career
- bilingualism, diversity
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Question 2 of 10

2. Question
The employer must provide _______ needed so that bilingual staff can work efficiently in both official languages.
- the medical attention
- the documentation in English only
- the communities
- the training and tools
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Question 3 of 10

3. Question
True or false? It is necessary to support bilingual staff to avoid professional isolation.
- True
- False
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Question 4 of 10

4. Question
Why is it important to understand the needs of the Francophone community?
- A – To focus efforts and ressources where it counts
- B – Obtain a positive response from the Francophone community
- C – To lower the amount of taxes we pay
- A and B
- B and C
- All of the above
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Question 5 of 10

5. Question
True or false? To evaluate the efficiency of bilingual staff, an organization must examine the workload, language proficiency, stress-levels and satisfaction level of the bilingual staff.
- True
- False
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Question 6 of 10

6. Question
Complete the following statement: Francophones need to:
- Hear French being used
- See French
- Feel that people want to speak to them in French
- All of the above
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Question 7 of 10

7. Question
Among these strategies, which one is not relevant to the planning of bilingual services?
- Strategy seeking to create a pool of future candidates by means of bilingual students and interns
- Strategy seeking to build bilingual capacity of current human resources
- Strategy aiming to hire only bilingual staff
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Question 8 of 10

8. Question
Among the following, which one is not a key factor in retaining bilingual staff?
- Recognition of the role of the organization
- Additional workload
- Access to tools and support
- Formal recognition (financial or otherwise) of language proficiency
- Contribution to improving communications and reducing language barriers
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Question 9 of 10

9. Question
Which of these recruitment approaches could be relevant for bilingual positions?
- Recruit within the target settings (Francophone communities, rural and isolated settings)
- Offer premiums for bilingual positions, recruitment premiums or other premiums
- Recruitment for a determined period of time following a student bursary or other advantage
- All of the above
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Question 10 of 10

10. Question
What are the two key elements in the selection of candidates?
- Interview in both languages and posting the job on social media
- Interview in both languages and assessment of language proficiency
- Posting the job on social media and language proficiency evaluation
- Posting the job on social media and assessment of language proficiency
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Module 4 – End of module – Evaluation-PE-EN Copy

Module 4 – End of module – Evaluation-PE-EN Copy

Module 4 – Recruitment and Retention of Human Resources

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